Every new StreetStrider comes with a limited warranty, valid only for units purchased from an Authorized Dealer and assembled according to the Owner’s Manual. Coverage applies to the original purchaser and cannot be transferred.
Coverage Periods
Frame, skis, and poles: 3 years
Shimano internal gear hubs: 2 years (per Shimano’s warranty)
Hartmann Chainless Hub: 1 year (per Sunrace Sturmey Archer’s warranty)
Bearings, drive parts, paint, decals, finishes: 1 year
Conditions
Protects against defects in materials and workmanship.
Does not cover normal wear, fatigue, or damage caused by misuse, neglect, modification, or unauthorized repair.
Labor and transportation for warranty service are the owner’s responsibility.
Claims require the product to be fully assembled, include an original sales receipt, and may require photos.
Limitations
This is the sole warranty provided by StreetStrider.
No implied warranties (such as merchantability or fitness for purpose) are included.
StreetStrider is not liable for incidental, consequential, or punitive damages.
Some regions may grant additional consumer rights.
Important Notice
StreetStriding is an active outdoor activity with inherent risks, much like cycling. Riders accept full responsibility for their safety. Using the StreetStrider outside its intended design—such as stunt riding, racing, off-road use, or motorized modifications—voids the warranty.
To file a claim, contact support@streetstrider.com or call 1-800-348-0998.