Shipping & Delivery Information

Order fulfillment from our warehouse may vary. Make sure you check the website product pages for the most up-to-date shipping information when you place your order.  

StreetStrider orders without White Glove Service ship by UPS Ground standard delivery. Orders with White Glove Service, available at checkout for an additional cost, ship by freight shipping. Once your order has shipped, you will receive an email notification with tracking information. Depending on your selected delivery method, either Standard Delivery or White Glove Service/Freight Shipping, here’s what to expect.

 Standard Delivery

• When your StreetStrider ships from our warehouse, you will receive an email notification from us with tracking information, letting you know your order is on the way. Your order will ship by UPS Ground and, depending on your location, may take 3-10 days to arrive.
• A signature is required to accept delivery, so please check your tracking info in the shipping confirmation email. If the expected delivery date does not work with your schedule, please make sure to contact UPS to reschedule the delivery to a day when you are able to sign and receive the shipment.
• The UPS Ground drivers will not carry the StreetStrider into your home or up any flights of external stairs as part of delivery. They will leave the StreetStrider in its box and will not unpack or assemble. NOTE: If you request additional delivery services, such as inside delivery, the additional accessorial fees must be paid by you.
• If you need to change the phone number or address that UPS Ground uses to reach you, please contact us at support@streetstrider.com or call 1-800-348-0998.
• If your StreetStrider is delivered to you in a damaged condition as a result of faulty shipping, please contact us at support@streetstrider.com or call 1-800-348-0998 for further instructions. Photographs of the damage will be necessary in order to make a claim with UPS.

 White Glove Service/Freight Shipping

• When your StreetStrider ships from our warehouse, you will receive an email notification from us with the tracking number of the freight carrier, letting you know your order is on the way. Depending on your location, your order may take 3-10 days to arrive.
• While your StreetStrider is in transit, you will receive an email and/or text message from the freight carrier to schedule a delivery day and time. Make sure to check your spam or promotions inbox so as not to miss this communication.
• Follow the instructions in the email and/or text to schedule your delivery day and time.
• Once your delivery date has been scheduled, drivers will deliver your StreetStrider box, but will not unbox or assemble your StreetStrider. NOTE: If you request additional delivery services, such as inside delivery, the additional accessorial fees must be paid by you.
• NOTE: Because you ordered White Glove Service assembly, your StreetStrider is already fully assembled in the folded position. You will need to open the box and unfold your StreetStrider and then you are ready to stride! Please watch a video with unfolding instructions here: https://www.streetstrider.com/support#StreetStrider_8s_Folding/Unfolding
• If you need assistance at any point during your StreetStrider unboxing process, please don’t hesitate to contact our customer service team at support@streetstrider.com or call 1-800-348-0998.
• If you need to change the phone number or address that carriers use to reach you, please contact us at support@streetstrider.com or call 1-800-348-0998.
• If your StreetStrider is delivered to you in a damaged condition as a result of faulty shipping, please contact us at support@streetstrider.com or call 1-800-348-0998 for further instructions. Photographs of the damage are necessary in order to make a claim.

 Additional Shipping Information

• Deliveries to Alaska, Hawaii, Puerto Rico, Williston & Minot, ND, Midland, Odessa and Fort Stockton, TX, Navy Pier and Chicago, IL, Puget Sound, WA, zip codes 025-026 in Massachusetts, zip codes 100-119 in New York, and zip codes 202-205 in Washington, D.C., or any international address require additional shipping charges. Free shipping promos and White Glove Service charges do not apply to these locations. Please call 1-800-348-0998 to get an exact quote for shipping.
• All international orders (shipping anywhere outside of the USA) require a custom shipping quote. Please email support@streetstrider.com and we will provide you with a shipping quote and help you place your order. NOTE: In some cases, custom fees may apply to international orders once the package arrives at the destination and may be unknown to us prior to this.
• Orders cannot be shipped to PO Boxes or APO/FPO addresses.
• Shipping and White Glove Service assembly charges are non-refundable once the order has been shipped.
• NOTE: Any requests to update or change the shipping address must be submitted PRIOR to the order being shipped from our facility. Additional shipping charges resulting from updates and changes made after the item has shipped must be paid by you. To modify your shipping address, please contact us at support@streetstrider.com or call 1-800-348-0998.

 If you have any questions, please contact us at support@streetstrider.com or call 1-800-348-0998.