We ship by ground using multiple carriers including FedEx and OnTrac.
Orders are shipped out Monday - Friday. Orders received after 10:00am PST will be shipped on the following business day.
All StreetStrider shipments require a signature upon delivery. Smaller accessories items may not require a signature.
Ground deliveries to Arizona, California, Nevada, Oregon, Utah, and Washington are shipped by OnTrac and will arrive 1–3 days after shipped. Deliveries to all other states will arrive 7-10 days after shipped.
Orders that include our White Glove Service may require an additional time before shipment to allow for location of a suitable bike shop.
Deliveries to Alaska, Hawaii, and Puerto Rico require an additional shipping charge. Free shipping promo doesnt not apply to these locations. Call 1-800-348-0998 to get an exact quote.
Expedited delivery is available for additional shipping charges.
Orders cannot be shipped to PO Boxes or APO/FPO addresses.
Coupons, rewards, and other special promotions cannot be applied to shipping charges.
Shipping charges are non-refundable.
If your StreetStrider is delivered to you in a damaged condition as a result of faulty shipping, please contact us at email@example.com or call 1-800-348-0998 for further instructions. Photographs of the damage are expected to make a claim.