We ship by FedEx ground and White Glove Service orders ship FedEx freight.
Orders are shipped out Monday - Friday. All orders will be shipped out in 5-8 business days. White Glove Service orders may take longer.
All StreetStrider shipments require a signature upon delivery. Smaller accessories items may not require a signature.
Fedex drivers are limited to a 50 foot distance from the truck when off loading the parcels. Additonal assessorial charges must be covered by the customer.
Deliveries to Alaska, Hawaii, and Puerto Rico require an additional shipping charge. Free shipping promo doesnt not apply to these locations. Call 1-800-348-0998 to get an exact quote.
Expedited delivery is available for additional shipping charges.
Orders cannot be shipped to PO Boxes or APO/FPO addresses.
Coupons, rewards, and other special promotions cannot be applied to shipping charges.
Shipping charges are non-refundable.
If your StreetStrider is delivered to you in a damaged condition as a result of faulty shipping, please contact us at email@example.com or call 1-800-348-0998 for further instructions. Photographs of the damage are expected to make a claim.