We ship by FedEx ground and White Glove Service orders ship FedEx freight.
Orders are shipped out Monday - Friday. All orders will be shipped out in 5-8 business days. White Glove Service orders may take longer.
All StreetStrider shipments require a signature upon delivery. Smaller accessories items may not require a signature.
Fedex drivers are limited to a 50 foot distance from the truck when off loading the parcels. Additional accessorial charges must be covered by the customer.
Deliveries to Alaska, Hawaii, Puerto Rico, Williston & Minot, ND, Midland, Odessa and Fort Stockton, TX, Navy Pier, Chicago, IL, Puget Sound, WA, zip codes 025-026 in Massachusetts, zip codes 100-119 in New York, and zip codes 202-205 in Washington, D.C. require additional shipping charges. Free shipping promo and $299 WGS charge do not apply to these locations. Please call 1-800-348-0998 to get an exact quote.
Expedited delivery is available for additional shipping charges.
Orders cannot be shipped to PO Boxes or APO/FPO addresses.
Coupons, rewards, and other special promotions cannot be applied to shipping charges.
Shipping charges are non-refundable.
If your StreetStrider is delivered to you in a damaged condition as a result of faulty shipping, please contact us at firstname.lastname@example.org or call 1-800-348-0998 for further instructions. Photographs of the damage are expected to make a claim.