StreetStrider® 30-Day Money Back Guarantee
Your satisfaction is guaranteed. If you’re not 100% satisfied with your StreetStrider, simply contact our Customer Service department at (800) 348-0998 within 30 days of delivery for a Return Merchandise Authorization (RMA). Refund is less all shipping and handling charges and white glove service fees if selected.
This policy applies to products purchased directly from StreetStrider International. If you purchased a StreetStrider from a retail store or from any website other than www.StreetStrider.com, please refer to that seller’s return policy.
StreetStrider International accepts returns of merchandise within 30 days of delivery only under the following conditions.
• You must call us at (800) 348-0998 and request an RMA number before shipping the product back to us. Products returned without an RMA number will be considered unauthorized and will not be refunded or credited. See Unauthorized Returns, below.
StreetStrider International defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by StreetStrider. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause StreetStrider International to consider a return unauthorized. Any merchandise returned without an RMA number will not be subject to a refund or credit. The customer assumes all shipping and handling charges for any unauthorized return.
Order Cancellation Policy
Your order begins processing as soon as you place your order. After placing your order, it may be possible to cancel your order by calling us directly. However, once inventory has been allocated to your order, it cannot be cancelled.
IMPORTANT: Any attempts to cancel your order after inventory has been allocated does not guarantee the order will not be shipped.
If you change your mind about your order or we are unable to stop your order after it has shipped, you must return any unwanted items in accordance with our Return Policy.