There is a 30-day trial period on all new StreetStriders. If you’re not completely satisfied for any reason, please call (800) 348-0998 within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and set up a return. Products returned without an RMA number will be considered unauthorized and will not be refunded or credited.
Upon receiving an RMA number, carefully repack your product in the original box with all original packaging materials, and display your authorized RMA number on the box. Ship your box to:
16321 Gothard Street, Unit E
Huntington Beach CA 92647
You are responsible for return shipping fees. Your return must be received no later than two (2) weeks after you received your RMA number. Upon receipt at our warehouse, we will refund the purchase price (price of product plus tax) less outward shipping charges. A 10% restocking fee is charged on all returned products.
All products must be returned in good and undamaged condition, and with all paperwork, parts and accessories, or additional restocking fees may be charged based on the amount of damage. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
The Company defines an unauthorized return as any merchandise returned to our facilities without a valid current RMA number displayed on the box. Unauthorized returns will not be refunded or credited.
Order Cancellation Policy
After placing your order, it may be possible to cancel your order by calling us directly at (800) 348-0998. However, once inventory has been allocated to your order, it cannot be cancelled and we cannot guarantee that the order will not be shipped. After your order has shipped, you must return any unwanted items in accordance with our Return Policy. If you refuse delivery, your refund will be less shipping and restocking fees.
Damage Upon Delivery
If your StreetStrider product is delivered to you in a damaged condition as a result of faulty shipping, you should call StreetStrider at (800) 348-0998 or email firstname.lastname@example.org for return instructions. You should also notify the shipper. Photographs documenting the damage are required.