Frequenty Asked Questions

Is the StreetStrider safe?

The StreetStrider is very safe. Because our mobile elliptical cross trainer has three wheels, it is inherently very stable.   

Is it hard to learn to ride?

The StreetStrider is very easy to learn to ride. We find that it takes 2 to 20 minutes for most people to master the balance and turning needed to ride the StreetStrider comfortably.

Can you climb hills on a StreetStrider?

Yes you can climb hills on a StreetStrider. The 2010 StreetStrider ETX Biggest Loser model is equipped with an eight speed internal hub transmission that allows the user to climb very step hills in lower gears. 

Your ability to climb hills will depend on your level of fitness and familiarity with the StreetStrider. As you get in better shape from riding the machine, and as you become more familiar with riding the StreetStrider, you’ll be able to climb bigger and steeper hills.   

StreetStrider team members have climbed very steep hills on our StreetStriders, including some of the steepest and highest hills in San Diego and San Francisco. 

Can you coast when you’re going downhill?

Yes you can coast. The internal hub transmission that the StreetStrider is equipped with was selected with this in mind. When you stop striding, the StreetStrider will coast. 

Do you have dealers in my area?

We have a growing network of dealers in the US and worldwide. To see if there is a dealer in your area, go to our 'Find a Dealer' page.

You can also purchase a new StreetStrider directly from us.    

Where can I go to get my StreetStrider serviced or repaired?

You can go to one of our authorized dealers in your area to have your StreetStrider mobile elliptical machine serviced or repaired. You can also visit any bike shop for service and repair. 

One of the great things about the StreetStrider is that nearly all of the components that might need to be serviced on a StreetStrider are common to bicycles. We have found that a good bicycle mechanic can service or repair a StreetStrider. 

Can I assemble the StreetStrider myself?

Most customers will find that they can assemble the StreetStrider. Some customers may want to visit one of our authorized dealers or a local bike shop to have their StreetStrider assembled. 

How much time does it take to assemble a StreetStrider?

It takes about 45 minutes to an hour to assemble your StreetStrider, without any prior experience, by following the steps clearly outlined in the StreetStrider assembly manual that comes in the box with your new StreetStrider. 

What tools are needed to assemble the StreetStrider?

The tools needed to assemble the StreetStrider include allen wrenches of the following diameters: 3, 4, 5, 6, & 8mm. You will also need a 19mm or 3/4 inch socket and the socket wrench handle to turn the socket. The 19mm socket is the ideal size needed, but a 3/4 inch socket will also work. 

How much does the StreetStrider weigh? 

The 2010 ETX model that is currently for sale on our website weighs 51 pounds when fully assembled. 

What are the dimensions of the StreetStrider?

The dimensions of our 2010 ETX model that is currently available on our website are:

Fully upright, the StreetStrider is approximately 27 inches wide, 70 inches long, and 54 ¾ inches tall.

When the StreetStrider has been folded down, it is approximately 27 inches wide, 70 inches long, and 24 5/8 inches tall, with the luggage rack installed. In the folded down position, the StreetStrider is 22 ½ inches tall without the luggage rack installed.   

Can I use the StreetStrider indoors?

Yes you can use the StreetStrider indoors. To use the StreetStrider indoors in a stationary mode, you’ll need a trainer stand such as the ones available for purchase on our website. 

It takes just a minute to connect the StreetStrider to the trainer stand. Once you’ve connected the StreetStrider to the trainer stand, you can use the StreetStrider just like the elliptical machines you find in a gym. You can even increase and decrease the resistance of the exercise by changing the gears located on the right hand grip shifter.    

Is it easy to transport?

The StreetStrider is very easy to transport.  

When folded down, the dimensions of the StreetStrider allow it to be conveniently hauled in the back of most SUVs, some hatchbacks, and even a Toyota Prius!  

Does the StreetStrider have a warranty?

The StreetStrider frame comes with a 3 year warranty directly from us. 

The components on the StreetStrider, including but not limited to the Shimano Nexus Hub transmission, the Sturmey-Archer drum brakes, and other components are warranted by the manufacturers that created those components. StreetStrider offers no additional warranty for StreetStrider components that StreetStrider does not manufacture. 

What’s the maximum weight capacity for a StreetStrider?

We’ve had riders of up to 450 pounds successfully ride and enjoy the exercise benefits of the 2010 StreetStrider ETX Biggest Loser edition. 

How many calories can you burn per hour?

Calorie burn rates will vary from person to person depending on that person’s weight, body mass index, heart rate, effort on the machine, and other factors. 

Contestants of The Biggest Loser that have used the StreetStrider on The Biggest Loser Ranch frequently report calorie burn rates between 700 and 1000+ calories per hour when exercising moderately to vigorously. Those calorie burn rates may be atypical however.

Burning calories at a rate of 700 to 1000 per hour equates to an average person running or cycling at a very brisk pace. 

Do you have a kids model?

We do have a kids model in development that will hopefully be available for purchase late next year, in the 2010 holiday season. 

Kids love the StreetStrider. It gives children a fun way to get exercise. 

What colors does a StreetStrider come in?

The 2010 StreetStrider ETX Biggest Loser model currently comes in 5 colors:

-Breakwater Blue

-Galaxy Black

-Wild Raspberry

-Glacier White

-Lava Red

What are the best places to ride a StreetStrider?

The StreetStrider can be ridden in virtually all the places that a bicycle can be ridden. The StreetStrider is great fun on the street, bike paths, and in neighborhoods. 

Check our community page, as we will soon be adding StreetStrider recommended paths and group stride events.

What are the advantages of a StreetStrider over a bicycle?

StreetStrider offers some advantages over a bicycle. 

First, the StreetStrider offers a total body workout. You use your arms, back, legs, and shoulders to power the machine while your core helps you maintain balance. 

Second, there’s no painful seat to sit on while you stride. 

The fact that the StreetStrider has no seat may be especially important for men. Bicycle seats have been shown to cause damage to some of the delicate tissues in the groin that control certain bodily functions for some people. 

What are some of the main reasons to ride a StreetStrider versus running?

Riding the StreetStrider is very similar to running in the way that it works the body, but riding a StreetStrider has a much lower impact on key joints. 

When running, the back, knees, ankles and hips take a pounding. Riding a StreetStrider is a much lower impact exercise for these parts of your body.
 

My StreetStrider has a scratch.  Where can I find 'Touch Up' paint and what color should I look for?

We have found that Sherwin Williams automotive paints provide a near perfect color match to the StreetStrider colors.  To match your paint, go to a Sherwin Williams store and simply ask for the color code that corresponds to your StreetStrider color.

Galaxy Black:  3A - 42154
Glacier White: 3A - 42077
Lava Red:  3A - 46552  or  R81 
Breakwater Blue:  3A - 62880 or 5Z5Z
Radiant Raspberry:  3A - 52391  or  523